Refund Policy

1. Scope

This policy applies to payments made to ZENXIAN (PVT) LTD, trading as Zenxian, for Trangle subscriptions and project-based software, automation, website, integration, support, or related services.

Because many Zenxian services are configured or created for a particular client, eligibility depends on the service, work already completed, costs already committed, and the written proposal, order, or agreement accepted before payment. Nothing in this policy limits rights that cannot lawfully be excluded.

2. Requesting a refund

Email business@zenxian.io to request a refund. Include your name, payment reference, payment date, amount paid, and reason for the refund request. Do not email complete card details, passwords, or one-time codes.

We will acknowledge the request and may ask for information needed to locate the payment or understand the issue. A request is not approved until we confirm approval in writing.

3. Trangle subscriptions

You may ask us to cancel a Trangle subscription before its next renewal. Cancellation stops future renewal charges after the current paid billing period, unless the applicable order states otherwise.

If a duplicate or incorrect subscription payment was charged, or paid access was not made available because of an error attributable to Zenxian, contact us within 14 calendar days. We will investigate and, where the request is validated, correct the service or approve a full refund of the affected payment.

Amounts already paid for a billing period are generally not refundable merely because the service was unused or no longer required after access was provided. We will still consider failures to provide the paid service and any rights available under applicable law.

4. Project-based services

Custom software, websites, automation, integrations, consulting, and support work normally begin after a written scope and payment schedule are accepted. If you cancel before work begins and before we incur a non-recoverable third-party cost, the amount paid for that unstarted work may be refunded.

After work begins, we will review completed work, time used, approved milestones, and committed third-party costs. Any approved refund will be limited to the unearned balance after those amounts are deducted. The applicable signed agreement or accepted proposal may contain more specific cancellation and refund terms; those specific terms govern that engagement.

5. Non-refundable amounts

Unless required by law or caused by an error attributable to Zenxian, refunds do not normally cover:

• Work already completed, delivered, approved, or made available.
• Discovery, consulting, design, development, support, or training time already used.
• Domain names, hosting, licences, payment-provider fees, or other third-party costs already purchased or committed for you.
• Custom or digital deliverables already supplied where the agreed work was performed.
• Delays or failures caused by missing client content, approvals, access, or other client responsibilities.

6. How approved refunds are paid

Approved refunds will be processed back to the original payment method used to initiate the payment. We do not issue a refund to a different card, wallet, or person.

PayHere currently supports gateway refunds to eligible card payment methods. If the original payment method does not support a gateway refund, we will contact the payer to arrange an appropriate manual refund to an account held by the payer after completing reasonable verification.

PayHere supports full gateway refunds rather than partial gateway refunds. If we approve only part of a payment, we may need to arrange the approved amount manually.

7. Processing time

We aim to decide a complete refund request within 7 business days. Once approved and initiated, the time for funds to appear depends on the original payment method and payment provider.

A same-day eligible card refund may be processed as a void. A later PayHere card refund may take approximately 5–10 business days, and sometimes longer, to appear. Bank and payment-provider processing times are outside Zenxian’s direct control.

8. Payment disputes

Please contact us first if you do not recognise a payment or believe a service was not supplied as agreed. This gives us an opportunity to locate the transaction and resolve the concern. This request does not remove any lawful right to raise a dispute with your payment provider.

9. Contact us

ZENXIAN (PVT) LTD
PV 00363667
No. 100, Welikadawatta Road, Rajagiriya, Sri Lanka
Email: business@zenxian.io
Phone: +94 76 666 2363

Related information is available in our Terms & Conditions, Privacy Policy, and Pricing page.